VENU Return & Cancellation Policy

Return Policy and Cancellation Policy for the VENU brand, replacing all references to "Voylla" with VENU and updating the contact number and email where appropriate. Here is the revised policy:🔁 VENU Return, Replacement, and Cancellation Policy Returns / Replacement and / or Refund Policy. This policy gives buyers an option to return or replace the products purchased and / or refund is offered.The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table.Products are returnable within the specified return / replacement period specified below, except for those products that are explicitly identified as not returnable. Product Category, Sub Category, if any Return / Replacement Period Jewellery Gold, Silver and Diamond Jewellery & Fashion Jewellery 10 days from the date of delivery Fashion and Lifestyle Products Any apparel, except mentioned below 10 days from the date of delivery Accessories, footwear, sunglasses, Scarfs, Bags, Wallets, Mobile Covers, Home Decorative 10 days from the date of delivery Inner-wear, Lingerie, Bra, Panties, Active wear, Shape-wear, Socks, Stockings and Swimsuits, Briefs, Boxers, Garter, Trunks, nightwear, Maternity wear, key rings and Vests Non-returnable UNBOXED Products, PP-Es, Personal Care Beauty, Cosmetics and Grooming UNBOXED Products of all category, PP-Es including Masks, Gloves and Caps, Conditioners, Creams, Deodorants, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Hair Care, Kajal, Blackhead/Makeup/Nail Paint Removers, Perfumes, Hand/Toothbrush Sanitisers, Serums, Talc, Sunscreen, Tanning Liquid, Toners, Lip Care, Lipstick, Nail Care.

Non-returnable Stationary Items Diaries and Bookshop days from the date of delivery Return / Replacement Refusal Return / Replacement requests are subject to verification and checks to determine the legitimacy of the request by the respective Seller(s). Return / Replacement and / or Refund shall be refused in case of the following:a) If it is determined that product is damaged while in your possession;b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);c) Any product not in its original condition;d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;f) The product is different from what was shipped to you;g) Product sold as combo/ sets cannot be replaced or returned individually.h) Product specified as non-returnable in the product details page.Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where respective Seller is unable to process a replacement request for any reason, a refund will be given.Refund Processing Subject to the clauses above, a refund will be initiated as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode within 7-10 days of acceptance of receipt of product by the Seller.

We may request for information / documents to verify your credentials before initiating a refund.Payment mode Refund mode Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS,UPI, UPI Cash on Delivery NEFT to Bank account of buyer/UPI Gift card/ Gift Voucher Gift card/ Gift Voucher Note: In case you have received a physically damaged product or a different product than the product ordered (whether returnable or non-returnable), please call us and inform our customer care representative on +91 76761 11022 immediately and in any case not later than 3 (three) days from the date of delivery of the product, failing which the product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money. FAQs What can I return?You may request a return for an item listed as returnable on the product listing page within the stipulated return window. For details refer to our Return Policy.Can I replace an item?If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock. In case the same item is not available in stock, we will initiate a refund.How do I return/replace an item?In order to return an order, go to “Account” section on the VENU website, select “Order History.”Login using registered mobile (used to place the order) and OTP received.Select the order you wish to return/replace.What are the return guidelines?The item you wish to return must be eligible for return;If return is not eligible for reverse pickup, a self-ship option will be given* (customers can claim refund of up to Rs 100 against reverse shipping charges);Once return is received, in accordance with Return Policy, you will be issued a refund to your original mode of payment;For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.When will I get my refund?Refund is processed once the returned item/s are received by VENU or the Seller notifies us of the receipt of the return. The timeline for the refund to be processed is 7-10 business days from the date of receipt of product by the Seller.

What are the guidelines to accept shipments?Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered. In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you a refund upon such refused delivery, provided the order is prepaid. VENU – CANCELLATION POLICY ORDER CANCELLATION BY CUSTOMER  VENU shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your VENU Account before dispatch of the product.B) If your product has shipped but has not yet been delivered, contact Customer Service representative at +91 76761 11022 and inform them of the same.C) If it is a Prepaid Order, the amount will be refunded to you within 4-5 days provided that the order has not been shipped or within 4-5 days from the receipt of the product, in case the product has already been shipped.

ORDER CANCELLATION BY VENU Under some rare situations, VENU or any of our registered Sellers can also raise an order cancellation request. These situations could be:Product is out of stock with the Seller;Product is not worth shipping;Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;Incorrect pricing or description of the product;Incorrect or Incomplete Buyer's Address;Non-serviceability at the Buyer’s address by our courier partners;Any other reason, which is beyond the control of the product Seller.B) If it is a Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of the order by the Seller or within 4-5 days from the date of cancellation